Responsible Gaming at ChipStars

At ChipStars Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gaming practices and ensuring that every player on our platform has access to the tools and resources they need to stay in control. Our responsible gaming framework is built around player safety, transparency, and proactive support — because we care about the well-being of everyone who chooses to play with us.

Our Commitment to Player Safety

Here at ChipStars Casino, we take our duty of care seriously. Gambling is a form of entertainment, and we actively work to ensure it remains that way for all our players. We invest in advanced detection systems, player education, and self-regulation tools to prevent problem gambling before it escalates. Our team is trained to identify signs of distress and reach out when needed.

We operate under the Curacao Gaming Authority (CGA) License No. OGL/2024/139/0125, and our responsible gaming policies are fully aligned with the requirements set forth by our licensing authority. We are transparent about our practices and committed to upholding the highest standards of player protection across all markets we serve.

Recognising Problem Gambling

At ChipStars, we encourage every player to regularly reflect on their gaming habits. Problem gambling can affect anyone, regardless of experience or background. We want you to be aware of the warning signs so you can take action early.

You may be experiencing difficulties with gambling if you notice any of the following:

Spending more time or money on gambling than you originally planned
Chasing losses by placing larger or more frequent bets
Neglecting personal responsibilities, relationships, or work because of gambling
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling belongings to fund gambling activity
Hiding your gambling habits from family or friends
Using gambling as an escape from stress, depression, or personal problems

If any of these signs resonate with you, we strongly encourage you to use our self-restriction tools or reach out to a professional support organisation immediately.

Responsible Gaming Tools Available to You

Our ChipStars platform provides a comprehensive suite of player protection tools designed to give you full control over your gambling activity. These features are available through your account settings and can be activated at any time.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will not permit any deposits that exceed your chosen threshold. You can reduce your limit at any time — changes take effect immediately. Increases to deposit limits are subject to a cooling-off period to protect your best interests.

Loss Limits

We offer loss limit settings that cap the maximum amount you can lose within a defined period. This tool is designed to prevent excessive losses during a single session or timeframe and helps you maintain a healthy relationship with gambling on our platform.

Session Time Limits

At ChipStars Casino, we allow you to restrict how long you spend on our platform per session. Once your time limit is reached, we will log you out automatically and notify you. We also display session duration information within your account so you can monitor your activity in real time.

Reality Checks

We provide regular reality check notifications that appear during your gaming sessions. These reminders display how long you have been playing and how much you have wagered, helping you make informed decisions about continuing your session.

Self-Exclusion

If you feel you need a longer break from gambling, our ChipStars self-exclusion tool allows you to suspend your account for a defined period — from 30 days up to permanently. During a self-exclusion period, we will block your access to our platform and remove you from all marketing communications. We take this measure very seriously and will not reverse a self-exclusion request before its expiry date.

To activate self-exclusion, please contact our support team via live chat or email us at support@chipstars.bet. Our team is available 24/7 to assist you.

Account Cooling-Off Periods

In addition to self-exclusion, we offer short-term cooling-off periods ranging from 24 hours to several weeks. This tool is ideal if you simply need a temporary pause without committing to a full self-exclusion. We will reinstate your access only after the cooling-off period has fully elapsed.

Protection of Minors

We are firmly committed to preventing underage gambling. At ChipStars, we require all players to be at least 18 years of age to register and play on our platform. During the KYC verification process, we verify the age and identity of every player, and we reserve the right to request documentation at any time.

We strongly recommend that parents and guardians make use of third-party parental control software to prevent minors from accessing online gambling sites. Reputable tools include:

Net Nanny — www.netnanny.com
Cybersitter — www.cybersitter.com
GameBan — www.gameban.com

If you suspect that a minor has accessed our platform, please contact us immediately at support@chipstars.bet and we will take swift action.

External Support Organisations

We at ChipStars encourage any player who feels they may have a gambling problem to seek professional help. There are several reputable organisations that provide free, confidential support:

GamCare — www.gamcare.org.uk — Provides information, advice, and support for problem gamblers
Gamblers Anonymous — www.gamblersanonymous.org — A peer support network for those struggling with compulsive gambling
BeGambleAware — www.begambleaware.org — Offers resources and referrals to treatment services
Gordon Moody Association — www.gordonmoody.org.uk — Residential and online treatment programmes
Gambling Therapy — www.gamblingtherapy.org — International online support service

Responsible Use of Bonuses

Our ChipStars Casino bonuses — including our welcome packages, free spins, cashback, and rakeback — are designed to enhance your entertainment experience, not to encourage irresponsible gambling. We urge you to read all bonus terms carefully before opting in. If you are experiencing difficulties with gambling, we advise you to refrain from claiming bonuses and to focus instead on using our responsible gaming tools.

We reserve the right to withhold bonuses or limit promotional access to players who show signs of problem gambling, and we may proactively reach out to offer support resources where appropriate.

Contacting Our Responsible Gaming Team

Our dedicated support team is available around the clock to assist you with any responsible gaming concerns. Whether you need help setting limits, activating self-exclusion, or simply want to talk to someone, we are here for you.

Live Chat: Available 24/7 directly on our website and via the ChipStars app
Email: support@chipstars.bet

We treat all responsible gaming requests with the utmost urgency and confidentiality. You are never alone — at ChipStars, your well-being always comes first. New players can get started safely by visiting our ChipStars Casino sign up page and setting their preferred limits from the very beginning.

Content updated: June 22, 2026