ChipStars Privacy Policy

At ChipStars, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at chipstars.bet. By registering an account or using our services, you agree to the practices described in this document. We encourage you to read it carefully, as it outlines your rights and our responsibilities as your data controller.

Who We Are

ChipStars is operated by TRICKLESS NV, a company registered in Curaçao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125, under the National Ordinance on Games of Chance. Our billing agent is DIGITAL CRYPTO PAY SP z o.o. (No. 0001086250), located at Melomanow St 10/103, 00-723 Warsaw, Poland. Payments are also processed by Power Gaming Ltd (C77981, Malta).

If you have questions about how we handle your data, you may contact us at support@chipstars.bet. Our support team is available 24/7 via live chat to address any privacy-related concerns.

Information We Collect

When you use the ChipStarsCasino platform — including when you complete the chipstars casino login, make a deposit, or claim a chipstars bonus — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued ID documents (passport, driving licence, national ID)
• Proof of address (utility bills, bank statements)
• Source of funds or source of wealth documentation, where required

Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history, including chipstars withdrawal time records
• Transaction amounts, currencies, and timestamps
• Information related to our minimum deposit requirements (from €10 equivalent)

Technical and Usage Data

• IP address, device type, browser type and version
• Login timestamps and session duration
• Pages visited, games played (including chipstars poker and live casino sessions)
• Data collected via the ChipStars app and chipstars bet app upon download and use
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the data we collect for the following purposes:

• Account management: To create and manage your account, verify your identity, and facilitate chipstars login access to your profile
• KYC and compliance: To meet our legal obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations. KYC must be completed within 7 days of a withdrawal request, or we may reverse the transaction
• Payment processing: To handle deposits and withdrawals securely across all supported methods, including fiat currencies and chipstars crypto casino transactions
• Bonus administration: To validate and apply promotions, including chipstars free spins, the chipstars no deposit bonus, chipstars promo code no deposit offers, and other reward schemes
• Customer support: To respond to your queries and provide assistance via live chat or email
• Responsible gambling: To monitor gaming behaviour and provide tools for self-exclusion, limits, and harm prevention
• Marketing (with consent): To send you relevant offers, including chipstars bonus code promotions, if you have opted in to receive communications from us
• Security and fraud prevention: To detect suspicious activity and protect both you and us from fraud or misuse

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player on ChipStars
• Legal obligation: Compliance with applicable gaming, AML, and financial regulations
• Legitimate interests: Fraud prevention, platform security, and improving our services
• Consent: Where you have explicitly agreed to receive marketing materials or we use non-essential cookies

Cookies and Tracking Technologies

Our ChipStars platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform performance. These include:

• Essential cookies: Required for the platform to function correctly, including maintaining your session after chipstars casino login
• Analytics cookies: Help us understand how players navigate our site and use features such as chipstars app download or bonus redemption pages
• Marketing cookies: Used to deliver relevant promotional content where you have given consent

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to access certain features of our platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may, however, share your information with the following categories of recipients where necessary:

• Payment processors and financial institutions (including Power Gaming Ltd and DIGITAL CRYPTO PAY)
• Identity verification and KYC service providers
• Regulatory authorities and law enforcement agencies, when legally required
• Game providers from our network of 110+ partners (e.g., Pragmatic Play, Evolution, NetEnt), only to the extent required for service delivery
• IT and infrastructure service providers who support our platform operations

All third-party partners we engage are bound by appropriate data protection agreements and are required to handle your information in compliance with applicable law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Financial and identity records are typically kept for a minimum of five years following account closure, in line with AML regulations. If you request account deletion, we will assess your request in accordance with our legal retention obligations before taking action.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where no legal obligation requires us to retain it
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@chipstars.bet. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or disclosure. These include SSL encryption, secure data storage, access controls, and regular security assessments. While we work hard to safeguard your data, no system can guarantee absolute security. We encourage you to use strong, unique o370l}]^X7LkM8Nfs and to contact us immediately if you suspect any unauthorised activity on your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on the ChipStarsCasino platform. Your continued use of our services after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data at Chip Stars, please reach out to us through the following channels:

• General support: support@chipstars.bet
• Payment enquiries: payment@chipstars.bet
• Live chat: Available 24/7 directly on chipstars.bet

We are committed to resolving any privacy concerns promptly and transparently. At ChipStars, your trust is something we value above all — and protecting your data is a responsibility we take with the utmost seriousness.